Help & Support Center

Frequently Asked Questions

Everything you need to know about nationwide delivery, Cash on Delivery, warranties, and returns.

How fast is shipping & delivery across Pakistan?

All orders placed before 4:00 PM PKT are dispatched the same day from our Lahore fulfillment hub. Delivery takes 24–48 hours in major cities and 2–4 business days nationwide, with real-time SMS and email tracking.

Can I pay via Cash on Delivery (COD) or Digital Wallets?

Yes! We support Cash on Delivery (COD) nationwide as well as JazzCash, Easypaisa, Visa, Mastercard, and Direct Bank Transfer (IBFT).

What is your 30-Day Replacement & Satisfaction Guarantee?

Every Martilly product is backed by our 30-day warranty. If your item arrives damaged, defective, or differs from the description, our support concierge will arrange an immediate replacement or full refund.

How do I qualify for Free Express Shipping?

All orders of PKR 3,000 or above automatically unlock Free Express Shipping across Pakistan at checkout.

Still have questions?

Our 24/7 WhatsApp & email concierge team is ready to assist you with orders, tracking, or product questions.

Contact Customer Care